Equipment service

From the very beginning of its existence, our company has been equally focused on selling the latest devices from the Auto ID segment, as well as on providing technical support for all the products we offer. Over the years, the equipment portfolio has expanded considerably, allowing our Technical Department to gain new knowledge and skills to meet the requirements of a growing number of customers. For years we have been systematically recording an increase in the number of completed orders, and thanks to the support of producers and trainings organized by them, our specialists constantly improve their qualifications confirmed by numerous certificates.

What sets us apart:
Due to the dynamically developing market and changing expectations of our customers, we are ready to create an individual offer corresponding to your needs. In such cases, please contact us by e-mail at serwis@koncept-L.pl. Please include a brief description of the services you are interested in.

In addition, we offer:

• Individual preparation of devices for the customer: uploading appropriate software or personalization.
• Technical training to enable employees to operate equipment independently.
• Periodic technical inspections guarantee the uninterrupted performance and availability of your equipment. The diagnostic service allows you to schedule maintenance of your equipment at the most appropriate time, which significantly reduces the risk of failure and downtime at the least opportune moment. Regular maintenance also significantly increases the lifetime of your equipment, which is reflected in the TCO.

Fix your equipment in 3 easy steps:
Thanks to a special system, service requests can be made at any place and time. The 24/7 platform makes it possible to report a failure in an intuitive way, and after it is accepted, it allows the customer to track the stages of repair and provides an insight into the individual phases of the process.

NOTE: In case of delivering equipment not registered by the service form (i.e. without the RMA number assigned), an administration fee for RMA registration will be charged in the amount of PLN 30 net. In case of cancellation of the registration, the package will be sent back at the sender's expense within 3 working days - unclaimed equipment returned to the service will be disposed of after 30 days.

If you have any concerns, we encourage you to contact us by email: serwis@koncept-l.pl or tel. (22) 512 79 00 ext. 300

Upon receipt of the equipment we perform diagnostics and provide repair costs, if any, within 14 days from the date of delivery. The time limits for the realization of warranty claims start on the day of receiving the shipment to the service. The repair period may be exceptionally prolonged when the repair requires using a specialized service of the manufacturer or importing components from abroad.

Koncept-L service is a comprehensive and professional technical support, which quickly and professionally restore the full efficiency of damaged equipment. Thanks to this, the downtime caused by a possible failure will be reduced to a minimum, and your business will receive the assurance of continuity of technical infrastructure.

NOTES: If no damage description is provided, no damage is found, or the repair is cancelled, an equipment diagnostic fee will be charged at standard rates (no fee will be charged for warranty repairs):

• Desktop, receipt and mobile printers: PLN 135 net (PLN 166.05 gross),
• Industrial printers: PLN 195 net (PLN 239.85 gross),
• Card printers: PLN 265 net (PLN 325.95 gross),
• Barcode scanners: PLN 125 net (PLN 153.75 gross),
• Data collectors, POS terminals, tablet PC, access points, cameras: PLN 165 net (PLN 202.95 gross).

Detailed repair procedure for devices purchased from Koncept-L S.A.

Arbor - The manufacturer does not foresee the possibility of reporting devices through end customers. You are welcome to contact us directly.
Argox - The manufacturer serves its customers exclusively through business partners. You are welcome to contact us directly.
Adaptive Recognition - The company serves its customers exclusively through business partners. You are welcome to contact us directly.
CipherLab - For customers who have the Cipherlab Comprehensive service package, it is possible to directly register and complete a request on the manufacturer's website: http://websvr2.cipherlab.com.tw/RMA/(S(cu3kpecvkgcegg1ysp3vh132))/View/RMA/RegisterUser.aspx
In other cases the manufacturer allows contact only through its distributor - in this case through Koncept-L S.A.
Citizen - The manufacturer's direct application form can be found at: https://www.citizen-systems.com/us/support/warranty/rma-request/
GoDEX - The manufacturer does not provide for the possibility of reporting devices via end customers. Feel free to contact us or local business partners directly.
Honeywell - The customer can claim the devices directly from the manufacturer at the following address: https://automation.honeywell.com/us/en/support/return-material-authorization
After submitting the repair order, he will receive a confirmation with the shipping address of the consolidation point.
Newland - The manufacturer does not foresee the possibility of reporting devices through end customers. You are welcome to contact us directly.
Scantech-ID - The direct application form for Scantech ID products can be found: http://www.scantech-id.com/en/support 
Zebra - If you have purchased a Zebra device and wish to send it for repair within the time period specified in our warranty terms and conditions, we invite you to fill out a service request form, which can be found at https://www.koncept-l.pl/RMA
Zebra also allows you to request repair of your equipment directly. If you choose to do so, please register at the address below: https://www.zebra.com/us/en/support-downloads/request-repair/online-rma-emea.html
Users outside of Poland are required to report the repair and shipping of the device to one of the consolidation points. List of locations is given below: https://www.zebra.com/content/dam/zebra_new_ia/en-us/support-and-downloads/misc/Online_RMA_Shipping_Locations.pdf